Archive for February, 2008

It was announced today that Crispin Porter + Bogusky won the advertising account for Microsoft’s consumer products, a piece of business with billings in excess of $300million. That is some feat and I want to be the first (alright, the 589th) to congratluate my old colleagues at the agency. They’ve come a long way since I first met them in 1997 when they were less then 100 people occupying two floors in an office tower in Coconut Grove, Florida. Not many people, even in the insular ad industry, knew of them depite the fact they’d been doing great work for a few years and even when they launched the brand Truth - still one of the best campaigns for anything anywhere - the next year they were regarded by most as a bunch of oddballs who had no place working on big mainstream brands.

Well today oddball came of age. You don’t get much more mainstream than good old Microsoft, the company that people love to hate for its size, dull-looking products and geeky persona. The big MS must have realized that to transform its image, its only hope was to completely rethink its brand and, seeing what CP+B did for companies like Burger King, they became pretty much the only choice. The runner-up for the account was Fallon, a great agency, but one that has hardly done much to add that priceless ‘cool factor’ to its clients’ brands in the last few years. What they did for BMW by creating Hollywood-quality films for the web was amazing for its bravery but, hey, that was 8 years ago now.

There are few agencies that compete with CP+B. It has almost single-handedly transformed the way advertising is defined, from a format driven discipline to something much broader and organic. The way Alex Bogusky and his creative lieutenants think about markting problems is just so markedly different from the way it works in other agencies, it just doesn’t bear comparison. Smaller agencies run by big thinking renegades have a chance to learn from CP+B and create truly media neutral, holistic campaigns, but I just don’t know how the big agencies, so used to working in the old way where media determines creative (and TV is always king), have a chance. Luckily for them there are still clients who put a premium on service above creative, and global network above big thinking, but with accounts like Microsoft handing the keys over to agencies like CP+B, I wonder for how long.

We threw Blockbuster into the collective wind years ago, along with The Mighty Morphin Power Rangers and Contempo Casuals. The glory days of Blockbuster are long gone…long, long, long gone. Once upon a time it was actually cool to have a Blockbuster card. That Cookie Monster Blue and Big Bird Yellow…oh, the good old days. Nobody bought movies back then, we rented them. And most of the time we rented them from Blockbuster. (Unless we wanted one of those movies..then we forked it over.) Want a relaxing night at home? You went to Blockbuster. It was a Blockbuster night, ahh.

Now RETURNING the video, that was the hard part. Who could do it on time? And the late fees! More people were in collections over those fees in the 90s than for missed car payments. (Or maybe not, but doesn’t it feel true?)

Of course that was a different time. Today, orphaned by its corporate parent Viacom, those fat late fees a distant dream, Blockbuster has become passé. Want a relaxing night at home? Now you pick up the latest DVD at Target. Or on demand from the cable company. Or if you’re cool (and you know we are), you get it from Netflix.

On one hand, the company caught up. They’ve worked hard, and invested millions, in staying relevant. Their online rental business is arguably better than Netflix’s. They’ve dabbled in digital downloads and streams. But on the other hand… Blockbuster is boring. Over. U-N-C-O-O-L. A Van Damme in a Gyllenhaal world. (Awww, poor Jake. What? Too soon)

While Netflix is on its way to becoming a verb (the holy grail of branding!), Blockbuster is fading away. How many consumers know the significant strides the company has made? And worse, do they care?

Then it happened. This week during Bravo’s Project Runway the little engine that could, did. Mr. Tim Gunn took the designers on one of his wildly entertaining and slightly over the top field trips to SPANDEX WORLD. During the field trip, the designers were introduced to the Divas of the WWE. (By “Divas” they mean incredibly terrifying women who could easily take all of Britney’s bodyguards.) Gunn informed the designers that their challenge was to create outfits for the wonderful women of the WWE – every designers dream.

In order to get a feel for the Diva’s “style” the designers ordered old WWE clips from Blockbuster! Not only was the Blockbuster envelope on the table (glorious blue and yellow ablaze), but the designers even dropped verbal Blockbuster plugs. Go Blockbuster! Blockbuster has a real chance to shed its stagnant image, to move beyond tired commercials (“Rent Over the Hedge on DVD!” Woohoo?), and make an honest connection with their present and past customers.

Blockbuster isn’t a dinosaur struggling to stay alive! Blockbuster gets it now, and gets it better than anyone they’re competing with. Let’s keep it going, buddy! Product placement is all the rage these days, but it is only one step in the giant and winding staircase Blockbuster needs to walk up.

To misquote The Graduate: “I want to say one word to you. Just one word. INTERNET.” Digital distribution is the future, and right now no one, not the Yahoos nor the Studios nor the Bit Torrents of the world have a lock on that business. So why not Blockbuster? They could even could even partner up with Time Warner and put their content on demand. (We totally need to be Blockbuster execs.) This is Blockbuster’s chance to leapfrog NetFlix in the next generation of media.

And what about social networking communities? Lets get (channel Olivia Newton-John here vi-i-i-ral! Currently there is a Blockbuster application on Facebook that has less than 300 subscribers. I know people with more friends on Facebook! (And some of them kind of suck.) This is an easy, efficient, and effective way to reach a huge, relevant, impressionable population. Build an application that allows users to compare movie tastes with friends, order rentals online, and (when possible) download/stream content. This is doable! You’re Blockbuster, you still have the money, the relationships with content creators (Studios, Networks, etc.), to make it happen.

Blockbuster needs to articulate a forward-looking and innovative message that puts the company in the future of entertainment. It just takes some smart PR, a little bit of Punk attitude and stop talking about late fees already, dudes.